This candidate is a proactive, detail-oriented problem solver with a strong foundation in numbers, organization, and a passion for continuous improvement. Leveraging years of experience in customer experience and administrative support, they are eager to apply recent bookkeeping training to an accounting-focused role. Known for adaptability and quick learning, they excel in deadline-driven environments and are adept at mastering new systems and technologies. With a background in quality assurance, process development, and cross-functional collaboration, they are well-prepared to contribute to an accounting function in a full-time, early-career position.

Key Skills and Competencies:

• Accounting & Bookkeeping: Recently trained in bookkeeping, the candidate seeks to apply their skills in an accounting-focused role, bringing attention to detail and a commitment to continuous improvement.
• Customer Experience & Quality Assurance: Managed CX QA programs, including grading, coaching, rubric development, and issue resolution to improve customer satisfaction and operational efficiency.
• Process Improvement & Workflow Development: Developed and refined internal workflows, knowledge bases, and customer-facing resources, ensuring smooth operations and efficient communication.
• Adaptability & Technology Proficiency: Quick to adapt to new systems, proficient in Microsoft Excel, Google Sheets, NetSuite, and project management tools like Monday.com, Asana, and Jira.
• Research & Communication: Strong skills in research, editing, fact-checking, and delivering clear, effective communication to diverse audiences and stakeholders.
• Project Coordination & Agile Methodologies: Experienced in managing projects using Agile and Scrum methodologies, with expertise in tools such as Jira and Asana for efficient workflow management.
• Training & Development: Skilled in training, coaching, and developing teams to ensure alignment with organizational goals and continuous growth.